Direct Purchases from ZO. If you purchased your product directly from ZO at www.zoskinhealth.sg, please contact our customer service team to initiate a return. Returns must be initiated within 30 days of the purchase date.

Authorized Reseller Purchases. If you purchased from a physician, nurse, aesthetician, or other authorized skincare provider in Singapore, we recommend contacting the place of purchase first. If they are unable to assist, you may contact us at 67468707, email customerservice@zoskinhealth.my, or submit our Contact Us form within 30 days of purchase.

Please have the following information ready: (1) product purchased, (2) reason for dissatisfaction, (3) place and date of purchase, and (4) proof of purchase. We may also request photos, packaging details, or other information to assist in processing your request. We will use best efforts to work with the authorized seller to facilitate a refund or replacement product but cannot guarantee resolution. You are responsible for costs incurred by mailing proof of purchase (if not emailed) and your product (if requested by ZO).

Unauthorized Seller Purchases. If you purchased from an unauthorized seller (including unauthorized websites or third-party marketplaces), our satisfaction guarantee does not apply because we cannot control the quality of products sold by unauthorized sellers or verify that products have been stored and handled according to our quality and safety standards.

General Terms. ZO® SG reserves the right to verify information and deny requests in cases of suspected fraud, abuse, or unusual patterns. We may amend or terminate this guarantee at any time without notice.

Effective Date: September 25, 2025